Our Guarantee & Warranty - Crestview Roofing Co Miami

The Crestview Roofing Co Miami Guarantee

Since 2000, we’ve built roofs across Miami, and we’ve learned one thing that matters more than any shingle brand or tool in the truck: a guarantee only counts if it’s written down and tied to a process the homeowner can see. When Dylan Pace puts the Crestview name on a repair or replacement, you get the 365-Day Done Right Promise on paper before the first nail goes in. If any covered repair fails within 365 days, we correct it at no charge. That includes a free second visit, no negotiation, no runaround. You’ll see your roof work from start to finish with before-and-after photo documentation, a live trackable arrival time, and a digital invoice sent by text through The Relay Standard. The number on your written estimate is the number on your invoice, always.

Call (850) 318-3769

What’s Covered

• Workmanship on every repair, for 365 days. If a covered repair fails within a full year, we return and fix it at no charge, in writing, included with every job.
• Written price before any work starts. You’ll receive a line-item quote upfront, and that number does not change once the crew arrives.
• Free second visit if the repair fails. No charge, no phone tag, no re-quoting. You call, we schedule, we make it right.
• Manufacturer-backed materials. We install and repair using shingles and systems from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, so material quality is never a question.
• Background-checked, uniformed technicians. You’ll know exactly who is arriving at your home before they pull into your driveway.
• Cleanup and jobsite care. We treat your property like a workspace we’re responsible for, not a construction zone we’re leaving behind.
• Live, trackable arrival times. Through The Relay Standard, you get a real-time ETA, not a four-hour window and a shrug.
• Before-and-after photo documentation. You’ll see the condition of your roof before we start and after we finish, including the flashing, the seams, and the repairs you’re paying for.

Our Satisfaction Promise

Here’s how it works if you’re not satisfied. You call the number on your invoice. A live person answers, 24/7, no voicemail loop and no waiting until Monday. You tell us what’s wrong. If it’s a covered repair inside the 365-day window, we schedule the corrective work and you pay nothing for the second visit. If the issue is something we missed, misunderstood, or didn’t communicate clearly, we treat that the same way we’d want a contractor to treat our own roof. We come back, look at the problem with you, and fix what needs fixing. We don’t send a new salesperson to re-quote a mistake. Dylan Pace owns the outcome on every job, and the guarantee is personal, not boilerplate. If you’re not certain something falls under the Done Right Promise, call (850) 318-3769 and ask us directly. You’ll get a straight answer.

Licensed & Insured Backing

Paperwork matters in Miami, especially after a storm. Crestview Roofing Co Miami is licensed and insured, which means every repair and replacement is backed by more than good intentions. Insurance protects your property and our crew while work is underway. Licensing means the job is done to code, with permits pulled when required and the work inspected, not skipped. When you hire Dylan Pace’s team, you’re hiring a business that can be held to the terms of its written guarantee, not a crew working off a handshake. That’s the real backing behind the Done Right Promise. Ask to see our documentation before we start. We’ll show you.

How Our Guarantee Works in the Real World

Miami roofs take a beating that roofs in other cities never see. We get intense UV exposure that bakes cheap flashing and dry-rots caulking in under two years. We get afternoon thunderstorms that dump an inch of rain in twenty minutes and find every weak seam. We get tropical storm winds that lift shingles loosened by heat expansion. And we get salt air near the coast that corrodes fasteners faster than most manufacturers’ general installation guides account for.

That climate is exactly why our guarantee is written the way it is. We don’t promise “years of worry-free protection” and hope you never call. We promise one year, in writing, because we know a full Miami rainy season will expose any repair weakness within a few months. If our flashing work, shingle replacement, or underlayment patch fails during that first year, we’re back on your roof fixing it at no charge. Most failures show up within weeks, not months, and we’d rather fix them fast than let a small leak turn into a sheathing replacement.

Here’s an example from the field. A homeowner in the Hammocks area called us in March with a small leak around a vent pipe. We replaced the flashing, the rubber boot, and a section of starter shingle, then sealed everything with roofing cement. The written estimate was $385. The repair held through spring storms and into the summer rain pattern. That’s the standard we want every repair to meet, and if it had failed in August, the second visit would have cost the homeowner nothing.

We apply the same logic to full roof replacements. The materials we install carry manufacturer warranties from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. Our workmanship on the install itself is governed by our written guarantee and documented with photos at every stage, from tear-off through final ridge cap. You’ll see the underlayment before the shingles go on, the flashing work at every penetration, and the finished roof from the ground. No mystery, no “trust us,” just documentation.

What the 365-Day Done Right Promise Covers, in Plain Words

The name of the promise tells you most of what you need to know. We warranty every repair we perform for 365 days. If the repair fails in that window due to our workmanship, we return and correct it at no charge. That’s the core commitment. The second half of the promise is the process: you won’t pay a diagnostic fee for the second visit, you won’t negotiate over what “done right” means, and you won’t wait on hold to reach someone who can schedule the fix.

The promise covers repair work performed by our crews, including shingle replacement, flashing repair, leak repair, vent boot replacement, and localized patches. It does not cover new damage from a later storm, tree impact, or foot traffic from a third-party contractor. That’s not fine print designed to dodge responsibility, it’s the same standard any honest roofer in Miami applies. If a hurricane rips off shingles we installed six months prior, the manufacturer’s wind warranty and your homeowner’s insurance apply, and we’ll help you document the damage and work the claim.

What we don’t do is make vague promises about “lifetime workmanship” and then disappear when a leak returns at month fourteen. A one-year guarantee, in writing, that we honor without friction is worth more than a ten-year verbal promise that vanishes the first time you call.

Written Price Before Any Work Starts

Most of the horror stories about roofing contractors start the same way: a low verbal estimate, a crew on the roof, and a final invoice that’s three thousand dollars higher than the handshake number. Our process kills that problem at the root. Before any work begins, you receive a written price. The number on the page is the number on the invoice. No change orders for “unexpected rot” that somehow adds forty percent to the job. No re-quoting mid-project. If the scope changes because something genuinely unexpected is found during tear-off, we stop work and get written approval before continuing.

What should you expect to pay in Miami? Standard repairs in most neighborhoods run roughly $300 to $900, depending on what’s failing. A simple shingle tab replacement might be under $400. A flashing repair around a chimney or vent usually lands between $400 and $700. A section of shingles with new underlayment can run $800 to $1,500. Full roof replacements on an average Miami ranch home typically fall between $9,000 and $16,000 depending on square footage, pitch, tear-off layers, and shingle brand. Tile roofs run higher due to material and labor costs. These are honest ranges, not bait numbers, and your written estimate will be exact.

Call (850) 318-3769 and we’ll give you a real number before any work is scheduled. Estimates are free.

Who Shows Up at Your Door

A guarantee is only as good as the people who show up to honor it. Our technicians are background-checked and uniformed. You’ll know the name of the person arriving before their vehicle pulls into your driveway, and their live arrival time updates through The Relay Standard. They’re not subcontractors from outside our system, and they’re not a rotating cast of day laborers who won’t recognize your roof on a return visit. The same team that installs or repairs your roof is the team that returns if something needs correction under the Done Right Promise.

Dylan Pace has built the Miami operation on a simple rule: if we wouldn’t stand behind it on our own roof, we don’t install it on yours. That rule shows up in the brands we use, the documentation we provide, and the guarantee we put in writing. You get the photo record, the written price, the live ETA, and the digital invoice by text because transparency is a process, not a slogan.

Frequently Asked Questions